How to Download, Install and Utilize QuickBooks Database Server Manager

Introduction: QuickBooks, developed by Intuit, is one of the leading accounting software solutions for businesses of all sizes. To enhance collaboration and efficiency, QuickBooks Database Server Manager (QBDSM) plays a pivotal role in hosting company files in a multi-user environment. This comprehensive guide will walk you through the step-by-step process of downloading, installing, and setting up QuickBooks Database Server Manager for seamless multi-user access.

Section 1: Understanding the Importance of QuickBooks Database Server Manager

QuickBooks Database Server Manager is a utility that helps manage the QuickBooks company files stored on the server for multi-user access. It allows the software to run efficiently in a networked environment, enabling multiple users to work on the same company file simultaneously. QBDSM optimizes the performance and security of QuickBooks by acting as a mediator between the company files and the users. When users access QuickBooks in multi-user mode, the Database Server Manager ensures smooth data sharing and prevents data integrity issues.

Section 2: Preparing for QuickBooks Database Server Manager Installation

Before you begin the installation process, there are essential steps to prepare for the setup:

  1. System Requirements: Check the system requirements for QuickBooks Database Server Manager to ensure that your server computer meets the necessary specifications. This includes the operating system, processor, RAM, and available disk space.
  2. Backup Company Files: Always back up your QuickBooks company files before any installation or setup process. This precaution safeguards your data in case of unexpected errors during installation.
  3. Network Configuration: Ensure that your network is properly configured to support multi-user access. A stable and robust network infrastructure is crucial for optimal performance when multiple users are accessing QuickBooks simultaneously.

Section 3: Downloading QuickBooks Database Server Manager

  1. Access the Official Website: Visit the official Intuit website at and navigate to the “Downloads & Updates” section.
  2. Choose the Correct Version: Select the appropriate QuickBooks version compatible with your operating system and multi-user setup. Click on the “Download” button to initiate the download process.
  3. Save the Installer: Once the download is complete, save the installer to a location on your server computer that is easily accessible, such as the desktop.

Section 4: Installing QuickBooks Database Server Manager

  1. Run the Installer: Locate the downloaded installer file (typically named “QuickBooksServer20XX.exe”) and double-click to run it. If prompted, grant administrative privileges to proceed with the installation.
  2. Read and Accept the License Agreement: Carefully read the License Agreement and select the checkbox to accept the terms and conditions. Click on “Next” to continue.
  3. Choose the Installation Type: Select the installation type that corresponds to your network setup:
  4. “Custom and Network Options” if you will host both QuickBooks and QBDSM on the same computer.
  5. “I’ll be using QuickBooks on this computer, AND I’ll be storing our company file here” if you’ll be using QuickBooks on the server but not storing company files.
  6. “I will NOT be using QuickBooks on this computer. I will be storing our company file here” if you’ll only host the company files and not use QuickBooks on the server.
  7. Choose the location where you want to install QuickBooks Database Server Manager or keep the default location. Click “Next” to proceed.
  8. Begin Installation: Click on the “Install” button to initiate the installation process. This may take a few minutes, depending on your system’s speed.
  9. Complete the Installation: Once the installation is complete, click on “Open QuickBooks Database Server Manager” to start the setup process.

Section 5: Setting Up QuickBooks Database Server Manager

  1. Scan Folders: In the QuickBooks Database Server Manager window, click on the “Scan Folders” tab. Here, you need to browse and select the folders that contain your QuickBooks company files.
  2. Monitor Folders: Once you’ve added the folders, click on the “Monitor Drives” tab. Select the drives you want QBDSM to monitor for company files and click on “Start Scan.”
  3. Verify Monitored Drives: The “Company Files Found” section will display all the QuickBooks company files detected on the monitored drives. Ensure that all the relevant files are listed.
  4. Update QuickBooks Database Server Manager: From time to time, Intuit releases updates for QuickBooks Database Server Manager. To ensure optimal performance and security, click on the “Update Now” tab to check for updates and install them if available.

Section 6: Configuring QuickBooks Database Server Manager for Multi-User Access

  1. Access the Database Server Manager Settings: To configure QBDSM for multi-user access, click on the “Database Server Manager” icon in your system tray or go to the Windows Start menu and search for “QuickBooks Database Server Manager.” Once the program opens, click on the “Database Server” tab.
  2. Check the Server Status: In the “Database Server Manager” window, you’ll see the status of the server. If the server is not running, click on the “Start” button to initiate the service. This step is vital for other users to access QuickBooks company files simultaneously.
  3. Monitor the Database Server: After starting the service, the “QuickBooksDBXX” service will appear in the list, where “XX” corresponds to the version of QuickBooks you’re using. Ensure that the status of this service is “Running” to confirm that the database server is active and ready to host multi-user sessions.
  4. Test Connectivity: To ensure that other users can access the company files on the server, perform a connectivity test. Click on the “Test Connectivity” button in the Database Server Manager window. The test will verify if the server is set up correctly and can be accessed from other workstations.
  5. Firewall Configuration: For proper functioning, you must configure your firewall to allow communication between QuickBooks and the Database Server Manager. Refer to the QuickBooks support website or consult your IT administrator for the necessary firewall settings.

Section 7: Creating User Permissions for Multi-User Access

  1. Open QuickBooks and Company File: Launch QuickBooks on the server computer and open the company file that you want to share with other users.
  2. Set Up Multi-User Mode: In QuickBooks, navigate to the “File” menu and select “Switch to Multi-User Mode.” This action will enable multi-user access to the company file, allowing other authorized users to connect simultaneously.
  3. Create User Accounts: To grant access to specific users, go to the “Company” menu, select “Set Up Users and Passwords,” and then click on “Set Up Users.” Follow the on-screen instructions to create user accounts and assign appropriate access levels, such as “Full Access,” “Selective Access,” or “No Access.”
  4. Set User Permissions: Once the user accounts are created, customize user permissions according to their roles and responsibilities. This step ensures that each user can access the necessary features and data while maintaining data security.
  5. Share Company File Location: Inform other users about the network location of the company file on the server. They can access it by opening QuickBooks and selecting “Open or Restore an Existing Company” from the “File” menu. Provide the network path to the company file, and users can log in

Section 8: Troubleshooting Common QuickBooks Database Server Manager Issues

While the installation and setup process of QuickBooks Database Server Manager is generally straightforward, you may encounter some common issues that can hinder its proper functioning. Let’s explore these issues and their potential solutions:

  1. Database Server Manager Not Running: If you encounter an error indicating that the Database Server Manager is not running, try restarting the service from the Windows Services console. To do this, press the Windows key + R, type “services.msc,” and press Enter. Locate the “QuickBooksDBXX” service, right-click on it, and select “Restart.”
  2. Company Files Not Visible in QuickBooks Database Server Manager: If the Database Server Manager is unable to detect company files, ensure that you have added the correct folders to the monitored drives during the setup process. You may also need to verify the folder permissions and adjust them if necessary to allow access to the Database Server Manager.
  3. Connectivity Issues: If users are unable to connect to the QuickBooks company file on the server, ensure that the server and workstations are on the same network. Check the network settings, including firewalls and antivirus software, to ensure they are not blocking QuickBooks communication.
  4. Slow Performance in Multi-User Mode: If you experience slow performance while using QuickBooks in multi-user mode, it could be due to network congestion or hardware limitations. Consider upgrading your network infrastructure or hardware to improve performance.
  5. Database Server Manager Update Errors: If you encounter errors while updating QuickBooks Database Server Manager, ensure that you have a stable internet connection and sufficient permissions to perform updates. You can also try manually downloading the latest updates from the Intuit website and installing them.


QuickBooks Database Server Manager is a vital tool for hosting company files in a multi-user environment, enabling seamless collaboration among team members. By following this comprehensive guide, you can confidently download, install, and set up QuickBooks Database Server Manager for your organization. With proper configuration and best practices in place, you’ll enjoy optimized performance, data security, and improved productivity with QuickBooks multi-user access. Remember to troubleshoot any potential issues and stay up to date with software updates to make the most of your QuickBooks experience. Happy bookkeeping!

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